TOP 3 ASKED QUESTIONS

  • ¹ WHAT IS THE REFUND POLICY?

    Since every order is custom-made, refunds are only available for defective or damaged items.

    REFUND POLICY 
  • ² WHAT IF I CAN'T FIND A BALL?

    Search first. If your ball is missing, tell Fady and he'll design and publish it within 24h!

    CONTACT FADY 
  • ³ HOW ABOUT DELIVERY TIME?

    Production takes about 3 days, and shipping typically takes 5–7 business days.

    SHIPPING POLICY 
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FREQUENTLY ASKED QUESTIONS

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CAN I ORDER ONE BALL?

PPB's provider requires a minimum of one set per order. One ball is too easy to lose (or smash in a game). To mix designs, order one set per design.

CAN I CHANGE COLORS OR TEXT?

Changing anything about a design counts as custom.

Custom designs (including color or text changes) are available for 10+ sets, with a 10% bulk discount. A $10 design fee may apply for changing text or color.

Just note: Fady can’t guarantee your design will look as good as the originals — all designs are carefully optimized to pop on the small print surface.

WHAT ABOUT CUSTOM DESIGNS?

New designs can be requested for free as long as they belong to existing collections. For example, a new name in the Names collection or a pet in the Pets collection. Fully custom designs or slight changes to design are available for 10+ sets. For orders 10+ sets you get additional 10% discount. Tell Fady your idea to get started.

CAN I REORDER MY FAVORITS?

Yes! The set you order will stay available on the website for reorder anytime, just the way you found it.

IS THE DESIGN ON BOTH SIDES?

Each design is printed once on a ball.

CAN A PHOTO BE PRINTED?

Yes! Fady does it for orders of 10 sets or more. Contact Fady to get started.

HOW MANY BALLS ARE IN A SET?

Each set contains 6 balls.

DO YOU OFFER DISCOUNTS?

Yes! In celebration of PPB's launch in 2025, you get 15% off all sets, applied automatically. Ordering 10+ sets? Ask Fady for a bulk discount (extra 10%).

WHAT ABOUT DELIVERY TIME?

Production takes 1-3 business days, with delivery in 5-7 days. If balls arrive damaged or misprinted, contact Fady for a replacement or refund.

HOW CAN I CONTACT YOU?

You can reach Fady via email at fady@ppballs.com or through the contact page from the menu.

WHAT GRADE ARE THE BALLS?

High-quality 1-star Ping-Pong® balls made of durable plastic. Standard 1.6-inch size, easy to clean with warm water and mild soap. Designed for casual play, parties, and gifting, but not for professional matches.

DO YOU SHIP WORLDWIDE?

While PPB is dedicated to serving the US market, Fady is open to expanding internationally in the future.

IS PPB A REGISTERED COMPANY?

Yes, PPBALLS LLC is a fully established and registered company based in Wyoming, USA.