FREQUENTLY ASKED QUESTIONS
Most questions are answered here, but if yours isn’t, ask Fady and get an answer within 24 hours.
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Can I request a custom design?
You can request designs to be added to our existing collections. For example, a new name for the Names collection or a specific pet for the Pets collection. We don’t offer 100% custom designs to stay true to our mission of providing personalized Ping-Pong® balls, ready to order.
How many balls are in a set?
Each set contains six balls.
Do you offer discounts?
Unlock free shipping when you order 3+ sets. Sign up for our newsletter at the bottom of the page to receive updates on new collections and exclusive discounts.
When will I receive my order?
Our standard production time is 3-5 days, with an additional 5-7 days for shipping.
Can I reorder my favorite balls?
Yes! The ball you order will stay available on our website for reorder anytime, just the way you found it.
How can I contact you?
You can reach us via email at contact@ppballs.com or through the contact form on our website.
What grade are the balls?
PP Balls LLC was founded by Fady, inspired by his brother's reaction to receiving a personalized Ping-Pong® ball as a gift. Read the whole story here.
Do you ship worldwide?
While PP Balls is dedicated to serving the US market, we are open to expanding internationally in the future.
Are you a registered company?
Yes, PP Balls LLC is a fully established and registered company based in Wyoming, USA.
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